Return And Refund Policy

At Branvelyn, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns:

1. Items must be unused, unopened, and in their original packaging.
2. Returns must be requested within 14 days of receiving your order.
3. For hygiene and safety reasons, certain items such as opened cosmetics, skincare, or fragrance products are not eligible for return.

Return Process:

1. Contact us at sale@branvelyn.shop with your order number and reason for return.
2. Once approved, we will provide return instructions.
3. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• Refunds:
  Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned items.
• Damaged or Incorrect Orders:
  If you receive a damaged, defective, or incorrect product, please contact us immediately with photos, and we will arrange a replacement or refund at no extra cost.